Effective Date: August 19, 2025
This Return Policy applies to all products purchased directly from CRATUS Technology, Inc. (“CRATUS”) and its family of brands, including CRATUS, intercal8, CRIB Lighting, and MAGIC8.
We accept returns only for products that are new, unopened, and in their original packaging.
To be eligible for a return, you must request a Return Material Authorization (RMA) number within seven (7) calendar days from the date you received the product.
All returns require a valid RMA number. Products returned without an RMA number will not be accepted.
To obtain an RMA number, please send an e-mail to returns@cratustech.com. Your request must include:
If you have received a defective product, it may be eligible for a return or replacement. To initiate a return for a defective item, you must still follow the RMA process outlined above. We will inspect the product upon receipt to verify the defect. Once the defect is confirmed, we will process your return or replacement in accordance with this policy.
All eligible returns are subject to a twenty percent (20%) restocking fee, which will be deducted from your refund amount.
The customer is responsible for all shipping costs associated with the return of non-defective products. CRATUS is not responsible for lost or damaged return shipments. We strongly recommend using a trackable shipping service and purchasing shipping insurance.
Once your return is received and inspected, we will notify you of the status of your refund. If approved, a refund will be issued to your original payment method, minus the applicable restocking fee.
Please allow up to fourteen (14) business days from the date we receive your returned product with a valid RMA number for the refund to be processed.
This Return Policy applies exclusively to purchases and refunds within the United States. We do not accept returns or provide refunds for purchases made from outside the United States, including purchases from Canada.
CRATUS Technology, Inc.
1660 Hamilton Ave. #205
San Jose, CA 95125, USA
E-mail: returns@cratustech.com
